Comprehensive Privacy Notice

Data controller

Grupo Nativot S.C., doing business as Access FDA (“Access FDA”), domiciled at Av. de las Américas #1545, Piso 22, Guadalajara, Jalisco, Mexico, is responsible for processing the personal data you provide to us, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.

The only contact for any matter related to this Notice, including ARCO rights and withdrawal of consent, is management@gruponativot.com.

Personal data we process

Depending on the service or channel you use, we may process:

Identification and contact data: name, position, company, country, email, phone and WhatsApp number.
Company and project data: legal name, facility address, products, industry, target market, project stage and the regulatory information needed for the service (for example, registration data, shipments, importer or consignee).
Documents you upload or send: labels, technical sheets, notices from authorities, invoices, packing lists and similar documents.
Billing and payment data: what is needed to issue invoices. Card data is processed directly by the payment provider; Access FDA does not store it.
Technical browsing data: preferences stored in your browser and, only if you accept them, analytics and advertising data (see “Cookies and similar technologies”).

We do not request sensitive personal data. Please do not include it in forms, messages or files. If a document contains it incidentally, we will process it only for the purpose of the service and under confidentiality measures.

Purposes

Primary purposes

These are necessary for our relationship with you:

Handle and evaluate your request for information, an assessment or a consultation.
Prepare a proposal or scope of work.
Contact you through the channel you choose (phone, WhatsApp, email or Google Meet).
If you hire us, provide the corresponding regulatory services, including preparing and submitting filings to the U.S. Food and Drug Administration (FDA) on your behalf.
Invoice, collect payment and handle administrative and contractual follow-up.
Comply with legal, tax and regulatory obligations and respond to requests from authorities.

Secondary purposes

Access FDA does not use your data for secondary purposes without your consent. Site visit measurement (analytics) and advertising conversion measurement are only activated if you accept them in the cookie banner. You may decline or change your choice at any time from “Cookie settings” at the bottom of every page.

Processors and transfers

To provide the service, your data may be processed by processors acting on behalf of Access FDA, such as hosting and storage, email delivery, online scheduling (Calendly, Google Calendar and Google Meet) and, where applicable, payment processing providers. [Pending: final list of processors and their locations.]

Your data may be transferred only when necessary to fulfill our legal relationship with you or when required by law; for example, to the FDA and U.S. government systems when we file on your behalf, or to competent authorities that lawfully require it. These transfers do not require your consent under applicable law.

You may access your data, rectify it if it is inaccurate, cancel it when you consider it is not required for the stated purposes, or object to its processing for specific purposes. You may also withdraw the consent you gave and limit the use or disclosure of your data.

Send your request to management@gruponativot.com including:

your name and a means to receive our response;
documents proving your identity or, where applicable, legal representation;
a clear description of the data and the right you wish to exercise;
any information that helps locate the data.

We will respond within the terms set by applicable law. [Pending: response terms and detailed procedure under the law in force.] Withdrawal of consent has no retroactive effect and cannot affect the fulfillment of legal or contractual obligations in force.

Cookies and similar technologies

Essential (always on): storage in your browser of your language, your cookie choice and form drafts. They are not shared with third parties.
Analytics (optional): Google Analytics 4 through Google Tag Manager, without names, emails, phone numbers or file contents.
Advertising (optional): Google Ads conversion measurement.

Non-essential options only load if you choose “Accept all” or enable them in “Preferences”. You may choose “Reject non-essential” and keep using the site normally.

Retention and security

We keep data for the duration of the relationship and, when necessary for contractual documentation, legal defense, tax compliance, traceability or regulatory needs, up to a general maximum of five years after it ends. We delete or anonymize earlier whatever is no longer needed, and apply a longer term only when a legal obligation requires it.

We apply reasonable administrative, technical and physical measures to protect your data, such as private file storage and access limited to authorized staff. No system is infallible, so we cannot promise absolute protection.

Changes to this Notice

We may update this Notice because of legal changes or changes in our services or providers. The current version will always be published at access-fda.com with its update date.

Contact

For any question about this Notice or the processing of your data: management@gruponativot.com.